In order to get more accurate results, our search has the following Google-Type search functionality:
If you use '+' in front of a word, then that word will be present in the search results.
ex: Harry +Potter will return results with the word 'Potter'.
If you use '-' in front of a word, then that word will be absent in the search results.
ex: Harry -Potter will return results without the word 'Potter'.
If you use 'AND' between two words, then both of those words will be present in the search results.
ex: Harry AND Potter will return results with both 'Harry' and 'Potter'.
If you use 'OR' between two words, then bth of those words may or may not be present in the search results.
ex: Harry OR Potter will return results with just 'Harry', results with just 'Potter' and results with both 'Harry' and 'Potter'.
If you use 'NOT' before a word, then that word will be absent in the search results.
ex: Harry NOT Potter will return results without the word 'Potter'.
Placing '""' around words will perform a phrase search. The search results will contain those words in that order.
ex: "Harry Potter" will return any results with 'Harry Potter' in them, but not 'Potter Harry'.
Using '*' in a word will perform a wildcard search. The '*' signifies any number of characters. Searches can not start with a wildcard.
ex: Pot*er will return results with words starting with 'Pot' and ending in 'er'. In this case, 'Potter' will be a match.
Are my credit card details secure?
When do you charge my credit card?
What payment methods do you accept?
Can I see the status of my orders?
Are there any fees or charges on my order?
Are my credit card details secure? Emporium Retail Group considers the security of your credit card details to be of utmost importance. The very high level of security measures that we have established and implemented are to the highest in industry standards for ecommerce. You can be totally assured of complete security of your details. We work with eWAY the industry's leading credit card processor. You can see their logo on our home page.
Eway is PSI Compliant. PCI DSS (Payment Card Industry Data Security Standard) - a set of standards created by card issuers such as Visa and MasterCard to ensure the security of credit card details online. As an online credit card processor, eWAY is subject to standards imposed on the industry by major card issuers such as Visa and MasterCard.
The Payment Card Industry (PCI) Data Security Standard (DSS) is a set of guidelines developed to help organisations that process card payments prevent credit card fraud, hacking and various other security issues. A company processing, storing, or transmitting credit card numbers must be PCI DSS compliant or they risk losing the ability to process credit card payments.
SSL (Secure Socket Layer) Certification by COMODO
Additionally, Emporium Retail Group displays at the bottom right hand corner an up to date and valid "Corner of Trust" certificate, which gives you the confidence that we are a fully compliant company that has passed industry set standards for secure ecommerce trading. To view information and details of our current SSL security certificate hover your mouse over the COMODO Corner of Trust certificate logo.
Do you have a privacy policy? Emporium Retail Group Pty Ltd is commitment to privacy in accordance with the Privacy Amendment (Private Sector) Act 2000. We take reasonable steps to safeguard and protect your privacy.
The personal details that you provide to us when using MedicalBookstore.com.au such as your name, postal or e-mail address, telephone or fax number will be kept confidential. We use this information to fulfill your order and to keep you updated about the progress of your order. If you select the newsletter option we will notify you of special offers, new products and new services. If you no longer want to receive the newsletter simply contact us.
Emporium Retail Group Pty Ltd will not sell or give your information to a third party. Your information may be sent to a third party where we are legally required to do so; in the course of a police investigation; or to subcontractors for the purpose of fulfillment or after-sales service.
What is your returns policy? We dispatch hundreds of thousands of products with an extremely small percentage that arrive damaged. In the majority of cases it is usually due to handling accidents by the customer or even more infrequently by delivery personnel. Our own suppliers have strict quality control procedures in place as items are manufactured and then freighted to us. All our own products that we dispatch are then carefully inspected a third time prior to dispatch. Should you be unfortunate enough to receive a faulty or damaged product please contact us so we can organise a replacement.
Change of Mind
Ordinarily, we are unable to accept returns due to a change of mind or an incorrect purchase. Returns will only be approved at our discretion and all return postage and insurance costs are to be incurred by the customer within seven days of purchase. Additionally a restocking fee of 10% will be applied to the credit. Returns will not be accepted without prior approval. If you would like us to consider a change of mind purchase please contact us outlining your reasons for wishing to do so at MedicalBookstore.com.au Customer Service. We will then evaluate your request and at our discretion we will make a decision and notify you of the outcome. All Change of Mind returns must be received in mint, resaleable condition.
When do you charge my credit card? We only to charge your credit card upon processing and dispatch of your shipment. We charge only what we send out to you. Please note that your credit card statement will indicate EMPORIUM RETAIL GROUP PTY LTD.
What payment methods do you accept? We accept the following payment methods: credit card (MasterCard and VISA) American Express and Diners (a 5% surcharge is applied to AMEX & Diners cards) BPay. Cheque and Australia Post Money Order. Please note that orders are NOT processed until payment is received and cleared.
Can I see the status of my orders? When you login to your account you can access your order history, view your recent orders, update your email address, view your wishlist and other personalised features of MedicalBookstore.com.au.
Do you take telephone orders? For reasons of accuracy and efficiency we prefer not take telephone orders however if it is paramount to you we can take an order over the telephone.
If you are not comfortable with using the website you can send a fax order to +612 94754680. Please include the following information: your name; telephone; delivery address; credit card number; credit card expiry; product number/ISBN and titles of items.
Are there any fees or charges on my order? The following fees may be charged on your order: Delivery fee as shown at checkout confirmation. Receipted Delivery & Insurance if you opted to send it this way. International postage that is adjusted after checkout. AMEX/Diners surcharge: 5% (as shown at checkout confirmation)
How do I place an order?
1. Use the search box, advanced search or categories to find the item you want.
2. Click the "Add to Cart" button
3. Please read the "Availability" information.
4. Repeat from step 1 to add more items to your shopping cart
5. When you are finished, in your shopping cart, click the "Proceed to Checkout" button.
6. Follow the prompts until you see the screen which says "Your Order Has Been Completed"
You will be sent via email an Order Confirmation to advise you that we have received your order placed. Please note, if you opted to pay via BPay, cheque or money order, payment would need to be confirmed and cleared before we can proceed to process your order.
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We are official resellers of all Lippincott, Elsevier, McGraw-Hill, John Wiley and Oxford University Press medical books, nursing books, dentistry books, veterinary science books and allied health textbooks for students and professionals. Every Elsevier and Lippincott medical book from our range is discounted.
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